Terms of Service

Effective and last updated: August 16, 2026

Wersja polska — Regulamin

These Terms of Service (the Terms) are a binding agreement between you and Uladzimir Pranevich, a sole proprietor registered in Poland under the business name ULADZIMIR PRANEVICH, with registered address at ul. Kabacki Dukt 14 lok. 56, 02-798 Warszawa, Poland, NIP 8992922668, REGON 521728250, offering Nova Creative under the Novastorm name ("Nova Creative", "Novastorm", "we", "us"). They govern the Nova Creative website, application, APIs, GPU agent, AI and GPU workflows, storage, billing, and related services (the Service).

Creating an account requires an affirmative acceptance of these Terms and acknowledgment of the Privacy Policy on the legal-consent screen. Google sign-in may create a limited authentication record, but it does not by itself record acceptance or grant access to the Service. Paid purchases are also governed by the Refund and Withdrawal Policy. If you do not agree, do not use the Service.

Nothing in these Terms excludes a right or remedy that cannot lawfully be excluded. If you are a consumer, mandatory consumer law in your country continues to apply.

1. Important summary

• Nova Creative coordinates generative-AI and GPU workflows. Outputs may be wrong, offensive, non-unique, or unusable, and may not qualify for intellectual-property protection.
• Requests may run on your hardware, a Cloud GPU, a third-party GPU account, a managed AI provider, or a provider used with your own key. Each route has different privacy, licensing, availability, and billing consequences.
• Uploaded and generated files may use a public, non-access-controlled URL. Do not use the Service as a confidential file vault.
• You are responsible for having rights and lawful instructions for prompts, media, faces, voices, brands, data, and model weights you submit.
• Paid usage can begin immediately. Cloud GPU time is billed while the machine is live, including boot, download, and idle time.
• The detailed Terms below control over this summary.

2. Eligibility and authority

You must be at least 18 years old and have legal capacity to enter this agreement. The Service is not offered to children.

If you use the Service for a company or other organization, you represent that you have authority to bind it. "You" then includes that organization. You may not use the Service if applicable law, sanctions, export controls, or a binding agreement prohibits you from doing so.

You must provide accurate account information, maintain a valid contact email, keep credentials secure, and promptly report suspected compromise. You are responsible for activity under your account except to the extent caused by our breach of duty or an event outside your reasonable control. You may not sell, transfer, share, or lend an account in a way that defeats access, billing, security, or usage limits.

3. What the Service does

Nova Creative is a node-based workspace for projects, AI assistant chats, image search, creative rendering, and generation of text, images, video, audio, avatars, speech, and 3D content. Workloads may run through:

• a GPU you own or control using our agent and relay;
• a Cloud GPU we provision on third-party infrastructure and bill from your Nova credit balance;
• a GPU marketplace account you control, including vast.ai, using your key and direct provider billing;
• a hosted provider using a managed Nova credential and Nova credit billing; or
• a hosted provider using your own API key and the provider's direct billing.

The Service may include beta, preview, experimental, or third-party-dependent features. Feature names do not imply sponsorship, endorsement, or permanent availability. We may add, modify, rate-limit, suspend, or retire a feature for security, legal, provider, technical, or business reasons. For a material adverse change to a paid consumer service, we will provide the notice and remedy required by applicable law.

4. Third-party services and model licenses

A third-party provider's terms, acceptable-use rules, privacy policy, region restrictions, quotas, prices, and model licenses apply whenever you use it. You authorize us to send the request information needed to the route you select. You must not use Nova Creative to bypass a provider restriction or use a provider through automation where your agreement with that provider forbids it.

Supported routes can include Google/Gemini, OpenAI, Anthropic, DeepSeek, OpenRouter, Atlas Cloud and models routed by it, Runway, Kling, Azure Speech, Midjourney-related infrastructure, vast.ai, Hugging Face/model hosts, Serper/web image sources, and others shown in the Service. We do not control them and are not responsible for their content, retention, security, pricing, outages, account actions, or legal compliance.

Model weights, LoRAs, workflows, fonts, templates, software components, and other downloads have their own licenses. You are responsible for reviewing and complying with them, including attribution, acceptable-use, redistribution, and commercial-use restrictions. A model being technically available does not mean your intended use is licensed.

Image-search results and remote media are not licensed by Nova Creative. Search snippets, thumbnails, or technical ability to download a file do not establish permission to copy, modify, publish, or commercially use it. Verify the original source and license yourself.

5. Your content and permissions to operate the Service

Your Content means prompts, files, projects, graphs, chats, templates, code, HTML/CSS, model inputs, generated outputs, and other material you submit, create, store, or route through the Service.

As between you and Novastorm, you retain rights you already hold in Your Content. We do not claim ownership of it. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, format, render, modify solely for technical processing, and otherwise use Your Content only as reasonably necessary to operate, secure, support, and improve the Service, comply with your instructions, enforce these Terms, and comply with law. This license ends when the content is deleted from our active systems, except for legally retained records, backups/caches, and content incorporated into a shared template at your direction.

You represent and warrant that:

• you own Your Content or have all rights, permissions, consents, and lawful bases needed to submit it and authorize the processing described here;
• Your Content and requested use do not violate law, a contract, confidentiality duty, intellectual-property right, privacy/data-protection right, publicity/personality right, or provider/model rule; and
• where content depicts or imitates a person or uses a person's voice, face, likeness, or personal information, you have all consent or other authority required for the generation and intended publication or use.

Do not submit secrets, regulated data, confidential client material, or sensitive personal information unless you are authorized and have verified that the selected route, provider, region, and public-output behavior meet your requirements.

6. Generated output

AI output is probabilistic. It may be inaccurate, incomplete, biased, offensive, defective, unsafe, or substantially similar to material produced for someone else or found in training data. We do not review or endorse every output and do not promise factual accuracy, originality, non-infringement, or that any copyright, patent, trademark, trade-secret, publicity, or other right will exist in an output.

You are responsible for human review and for deciding whether and how to use an output. Before publication or commercial use, check facts, rights, releases, licenses, brand rules, safety, and applicable disclosure requirements. You must clearly disclose when content is artificially generated or manipulated where law or context requires it, including for deceptive-looking synthetic media, impersonation, deepfakes, endorsements, political/public-interest communications, and consumer-facing advertising.

The Service is not professional medical, legal, financial, employment, insurance, credit, or safety advice. Do not rely on it as the sole basis for a high-impact decision about a person.

7. Public media and confidentiality

Uploaded and generated media may be stored on a separate public CDN/origin under a long, hard-to-guess URL. Possession of the URL may be enough to access the file. The URL is not a promise of confidentiality, authentication, revocation, or geographic restriction. A recipient, search engine, provider, proxy, or cache may preserve a copy after you delete an application record.

You are responsible for sharing URLs safely. Do not upload passwords, API keys, payment-card information, government identifiers, protected health data, trade secrets, non-consensual intimate material, or other content that requires private access controls. Contact support@novastorm.ai with the exact URL for removal from storage we control. Deletion cannot recover a copy already downloaded or controlled by someone else.

Unless we sign a separate written agreement, the Service is not designed to satisfy special regulated-data hosting requirements or to act as a HIPAA business associate, financial-data custodian, evidentiary archive, or confidential backup service.

8. Acceptable use

You must not use the Service or assist another person to:

• create, possess, solicit, sexualize, groom, exploit, or distribute child sexual abuse material or any sexual content involving a minor;
• create or distribute non-consensual intimate imagery, sexualized impersonation, unlawful voyeurism, or content facilitating trafficking or abuse;
• impersonate a person deceptively, misrepresent identity or endorsement, or create a deepfake without consent and required disclosure;
• infringe copyright, trademark, trade secret, privacy, publicity, data-protection, contractual, or other rights;
• defame, harass, stalk, threaten, blackmail, discriminate unlawfully, or expose private identifying information;
• facilitate fraud, phishing, scams, deceptive advertising, election interference, document forgery, malware, credential theft, unauthorized surveillance, or unlawful weapons or controlled-substance activity;
• make or facilitate a solely automated high-impact decision in employment, housing, education, credit, lending, insurance, healthcare, legal services, essential public services, or another regulated field without all legally required safeguards and human review;
• collect or infer sensitive traits, identify a person biometrically, clone a voice, or perform face recognition where unlawful or without required authority;
• bypass safety filters, access controls, quotas, provider restrictions, payment controls, geographic limits, or sanctions/export controls;
• probe, attack, overload, disrupt, scrape, reverse engineer, decompile, or attempt unauthorized access to the Service, another account, GPU node, model, key, or network, except to the limited extent applicable law expressly permits despite this restriction;
• introduce malicious code, run cryptomining or unrelated workloads on a rented/connected node, or use disproportionate resources; or
• use the Service or output for any unlawful purpose.

We may investigate suspected abuse and preserve or disclose relevant information where lawfully required. We are not obligated to pre-screen all content, and our failure to detect or act on one violation does not waive our rights.

9. Your GPU and the Nova GPU agent

Connecting a GPU runs the Nova agent and third-party components such as containers, ComfyUI, model weights, drivers, and download tools on a machine you control. You authorize the agent to receive jobs, download requested components, report node telemetry, and return outputs.

You are responsible for machine authorization, backups, network isolation, physical and operational security, compatible drivers/software, electricity, bandwidth, licenses, taxes, and compliance with workplace, hosting, and local rules. Generation workloads can cause sustained GPU/CPU/storage/network use, heat, fan noise, hardware wear, instability, and data loss. Do not connect a machine containing unprotected sensitive data or expose the relay/node token.

We do not warrant that the agent or any model is safe for every environment. Stop and disconnect the node if behavior is unexpected. Your exclusive contractual remedies remain subject to sections 17 and 18 and any non-waivable rights.

10. Cloud GPUs and third-party GPU accounts

Cloud GPUs billed by Nova

Cloud GPU offers reflect a changing third-party market. We do not guarantee that a GPU type, quantity, region, model, performance level, or price will remain available, or that provisioning will succeed. A provider may reclaim, interrupt, or underperform an instance.

Billing is per minute, per live machine, at the rate shown when you confirm the rental. For a multi-GPU machine, the shown rate covers that machine configuration. Billing includes booting, model downloads, setup, failed user workloads, and idle time while the machine remains live. You must stop a rental you no longer need. Availability and quantity are checked again at rental time; if fewer machines are provisioned, you are charged only for those actually provisioned.

The Service normally requires a balance sufficient for the stated initial period and uses zero-balance, idle, timeout, and teardown safeguards. These safeguards are best effort and may be delayed by network, provider, or software failure. We will correct a demonstrated Nova billing error and will not knowingly charge for a machine that our records show was never provisioned or was already destroyed, but ordinary live time remains chargeable.

GPU rentals made with your key

A vast.ai or other BYOK GPU rental is contracted and billed directly between you and that provider. Nova safety features do not cap the provider's legal right to bill your account. You are solely responsible for provider charges, deposits, taxes, limits, and cancellation, including charges during a Nova outage or caused by a provider/API delay. Verify destruction in the provider dashboard if Nova cannot confirm it.

11. Credits, managed AI, and pricing

Nova credits are prepaid units used for managed AI and Cloud GPU usage. The current purchase conversion is shown before checkout (currently 100 credits = USD $1). Credits are not money, a bank deposit, stored value redeemable for cash, cryptocurrency, or an investment; they earn no interest and cannot be transferred between users unless we expressly allow it.

Managed AI prices are shown or estimated in the Service and may depend on provider, model, tokens, duration, resolution, output count, or retries. We may reserve estimated credits before submitting a request and reconcile the reservation to actual billable usage afterward. An unused or failed pre-submission reservation is released or refunded. If an upstream provider accepted a request, charges may remain pending while we determine whether billable work occurred.

Top-ups are processed in USD through Stripe. The current minimum and maximum are shown before checkout (currently 500 to 50,000 credits per payment). Taxes, currency conversion, and bank/card fees may be added or charged separately as disclosed by Stripe or the payment provider. Prices can change prospectively; an active Cloud GPU rental keeps its confirmed rate unless a displayed pricing error is obvious and applicable law permits correction.

We may correct an obvious crediting, pricing, or ledger error. Credits tied to a refunded, reversed, or disputed payment may be reversed or temporarily suspended; this can leave an account with a negative credit balance and prevent further paid use until the payment issue is resolved. Credits suspended for a dispute are restored if Stripe reports that the dispute was won. We will not confiscate a consumer's undisputed balance contrary to mandatory law.

12. BYOK subscription

The optional BYOK plan currently costs USD $20 per month plus applicable tax shown before purchase, renews automatically each month until cancelled, and has no trial or annual commitment. Each successful recurring payment grants 2,000 Nova credits and access to supported personal-provider key fields during the paid period.

BYOK removes Nova's managed-provider charge only for a call successfully routed through an eligible personal key. Your provider may still charge you, and its quotas, availability, data use, and terms apply. Calls that use a managed key or fallback remain chargeable in Nova credits. Credits granted with a subscription are otherwise governed by section 11 and are not a guarantee that provider usage will cost a particular amount.

You can manage or cancel through the in-app Stripe customer portal. Cancellation stops future renewals and normally takes effect at the end of the current paid period; it does not automatically refund an earlier charge or third-party API usage. Account deletion attempts to cancel an active linked subscription before deleting the local account. If cancellation cannot be confirmed, deletion is paused so recurring billing is not silently detached from the account.

We will disclose a material subscription price or renewal change before it takes effect and obtain any consent required by law. Non-payment, chargeback, expiration, or provider termination may suspend BYOK access.

13. Refunds and consumer withdrawal rights

Our voluntary refund promise is available worldwide. You may request a full refund of an eligible BYOK subscription charge within 14 calendar days after that charge, without giving a reason. Refunded-period access may end and credits granted by the refunded charge may be reversed. You may also request a refund of unused purchased credits within 14 calendar days after the top-up. If some purchased credits have been used, the voluntary refund is limited to the unused purchased portion and never exceeds the amount paid for that top-up.

Email billing@novastorm.ai from the account email and identify the charge or receipt. Approved refunds are returned to the original payment method unless law requires or you validly agree otherwise. Cancellation only stops future renewal; it is not a refund request. Charges paid directly to an AI, GPU, bank, card, or other third-party provider are not Nova charges and are governed by that provider and applicable law.

Consumed credits, completed provider work, and live GPU time are not refundable merely because you dislike an output. We refund or re-credit duplicated charges, demonstrated Nova billing errors, and paid work not delivered, and provide any remedy required for defective or non-conforming service. We may verify the request and decline fraud or abuse of the voluntary policy, but this does not restrict a non-waivable right. See the Refund and Withdrawal Policy for the full process and model withdrawal form.

If you are an EEA or UK consumer, you may have a statutory 14-day right to withdraw from a distance contract. By instructing us to run paid AI work, provision a GPU, or otherwise begin a paid digital service during that period, you expressly request immediate performance. If you validly withdraw before the service is fully performed, we may charge a proportionate amount for service supplied at your request where law permits and refund the remainder. For digital content supplied immediately, the statutory right may be lost only where you gave the legally required prior express consent and acknowledgement. Nothing in these Terms treats silence or a preselected option as that consent.

To withdraw, email billing@novastorm.ai with your account email, order date, amount, and an unambiguous statement that you withdraw. You may use this wording: "I give notice that I withdraw from my contract for [purchase], ordered on [date], under account [email]." We will process a valid statutory request using the method and deadline required by applicable law.

Refunds do not cancel charges owed directly to a third-party provider. Fraud, abusive refund activity, or a chargeback may lead to restriction while investigated, but does not remove non-waivable consumer rights.

14. Our intellectual property and feedback

The Service, software, interface, brand, documentation, curated templates, and related technology are owned by us or our licensors and protected by law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose during your account term. This license does not transfer our intellectual property or rights in third-party components.

If you send suggestions or feedback, you grant us a perpetual, worldwide, non-exclusive, royalty-free right to use it without restriction or compensation, provided we do not publicly identify you as its author without permission.

15. Copyright and rights complaints

If you believe material stored or made available through the Service infringes a copyright, trademark, privacy, publicity, or other right, email abuse@novastorm.ai with:

• your name, contact details, and authority to act;
• identification of the protected work, person, or right;
• the exact Nova asset URL or other information sufficient to locate the material;
• a clear explanation of the claimed violation;
• for a copyright notice, statements that you have a good-faith belief the use is unauthorized and that the notice is accurate and, under penalty of perjury where applicable, you are authorized to act; and
• your physical or electronic signature.

We may remove or restrict material, notify the affected user, request more information, preserve evidence, and terminate repeat infringers where appropriate. A user may send a legally valid counter-notice. Misrepresenting a complaint may create liability. This process does not itself represent that we qualify for any particular statutory safe harbor in every country.

Report other illegal content with enough information to identify it and explain why it is illegal. We will process notices and provide reasons or appeal options where applicable law requires.

16. Suspension, termination, and appeals

You may stop using the Service and delete your account at any time, subject to stopping active rentals and resolving linked subscription cancellation. Deletion and retention are described in the Privacy Policy.

We may restrict content, features, keys, nodes, payments, or an account where reasonably necessary to address a Terms violation, security risk, fraud, non-payment, legal request, provider restriction, harm to others, or material operational risk. Where appropriate and lawful, we will give notice and an explanation and allow you to appeal at legal@novastorm.ai. Immediate action may be taken for urgent security, illegality, child safety, sanctions, or risk of continuing harm.

We may discontinue the Service. For a paid consumer feature, we will provide reasonable advance notice where practicable and refund any prepaid amount for service we will not provide, as required by law.

Sections that by their nature should survive termination do so, including accrued payment obligations, licenses needed for retained copies, intellectual property, complaints, disclaimers, liability limits, indemnity, disputes, and miscellaneous terms.

17. Disclaimers

To the maximum extent permitted by law, the Service, agent, models, search results, third-party routes, and outputs are provided "as is" and "as available." We disclaim implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation.

We do not warrant that generations will succeed, that a provider or GPU will be available, that content will be preserved, that a cost-safety control will always prevent charges, or that output will be lawful or suitable for your use. Maintain your own backups and verify critical results.

This section does not exclude an express commitment in these Terms or a warranty, conformity right, or remedy that cannot be excluded for a consumer.

18. Limitation of liability

Nothing in these Terms limits liability for fraud or fraudulent misrepresentation, willful misconduct, gross negligence where it cannot be limited, death or personal injury caused by negligence, breach of non-waivable data-protection duties, or any liability that applicable law does not permit us to limit.

If you use the Service as a business

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or loss of profit, revenue, business opportunity, anticipated savings, goodwill, or data, arising from the Service, even if advised that such loss was possible. We are not liable for charges imposed by a third party under your key/account, damage to hardware you control, or use of output in violation of these Terms, except to the extent directly caused by our breach and not lawfully excludable.

Our total aggregate liability arising from the Service during any 12-month period is limited to the greater of USD $100 or the amount you paid us during the 12 months before the event giving rise to the claim. The limit applies across all theories of liability and does not multiply by claim or claimant.

If you are a consumer

We are responsible for losses that are a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for business losses, losses caused by your unlawful or unauthorized use, third-party charges under your account, or losses that were not reasonably foreseeable, except where mandatory law says otherwise. Your statutory remedies and any locally required liability rules take priority over a conflicting limitation in these Terms.

19. Indemnity for business users

If you use the Service for business or professional purposes, you will indemnify and defend Novastorm and its personnel against a third-party claim, damage, judgment, penalty, and reasonable legal cost arising from: (a) Your Content or your publication/use of output; (b) your breach of sections 4, 5, 8, 9, or applicable law; or (c) your unauthorized use of another person's data, likeness, voice, work, key, account, or hardware. This obligation is reduced to the extent the claim was caused by our breach, negligence, or willful misconduct.

This section does not apply to a consumer acting outside a trade, business, craft, or profession to the extent prohibited by consumer law.

20. Export controls and sanctions

You must comply with applicable export controls, trade sanctions, and anti-boycott laws. You represent that you are not prohibited from receiving the Service and will not route the Service, software, models, or controlled technical data to a prohibited person, territory, end use, or destination. We may block a transaction or access where reasonably necessary for compliance.

21. Governing law and disputes

These Terms are governed by the laws of Poland, without regard to conflict-of-law rules. Subject to mandatory jurisdiction rules, the competent courts in Warsaw, Poland have non-exclusive jurisdiction.

If you are a consumer, this choice does not deprive you of mandatory protection under the law of your habitual residence, and you may bring proceedings in any court available under mandatory consumer law. Before filing a claim, the parties should send a written description to the other and allow 30 days for a good-faith attempt to resolve it, unless urgent relief or a statutory deadline requires earlier action.

These Terms constitute the rules for electronically supplied services to the extent required by Polish law. To use the web Service, you generally need a current web browser with JavaScript and local storage enabled, a reliable internet connection, and a working email address. Particular workflows may additionally require compatible hardware and drivers, provider credentials, sufficient provider quota, or software identified in the Service. You must protect your device and credentials against unauthorized access. We will not knowingly introduce unlawful content into the Service. You must not provide unlawful content, as further described in section 8.

You may submit a service or conformity complaint to legal@novastorm.ai, or a billing/refund complaint to billing@novastorm.ai, or write to the postal address in section 24. Identify the affected account or order, describe the issue, when it occurred, and the remedy requested; do not send a password, API key, or full card number. We may ask only for information reasonably needed to investigate. We will respond to a Polish consumer complaint within 14 days where Polish law requires that period, and otherwise within the period required by applicable law. This procedure does not limit statutory remedies. A Polish natural-person entrepreneur also receives any mandatory consumer-like protection that Polish law grants for a contract not having a professional character for that person.

An EEA consumer may seek assistance from the competent consumer-protection body or an available out-of-court dispute-resolution entity. Information about Polish consumer assistance and ADR is available from the Polish Office of Competition and Consumer Protection (UOKiK). Participation in a particular ADR process is not promised unless required by law or separately agreed.

22. Changes to these Terms

We may update these Terms for legal, security, provider, technical, or product changes. We will post the revised version, update the date above, and give reasonable advance notice of a material change. A change does not retroactively remove an accrued right or impose a new charge without any consent required by law. If you do not accept a material change, stop using the Service before it takes effect and cancel paid renewals.

23. Miscellaneous

These Terms, the Privacy Policy, and any checkout terms are the entire agreement about the Service, except for a separately signed agreement. If a conflict exists, a signed agreement controls, followed by checkout-specific terms for that purchase, then these Terms.

If a provision is unenforceable, it will be modified only as much as needed and the rest remains effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, reorganization, sale, or transfer of the Service, subject to applicable notice and consumer rights. We are not liable for delay caused by events outside reasonable control, but this does not excuse refunds or other obligations required by law.

Headings and the summary are for convenience. "Including" means "including without limitation." The English version controls to the extent permitted by law; a mandatory local-language rule takes priority where applicable.

24. Contact

Terms, billing, rights, illegal-content, or dispute notices:

ULADZIMIR PRANEVICH

Sole proprietor / jednoosobowa działalność gospodarcza

ul. Kabacki Dukt 14 lok. 56

02-798 Warszawa, Poland

NIP: 8992922668 · REGON: 521728250

• General support: support@novastorm.ai
• Billing, refunds, and withdrawal: billing@novastorm.ai
• Privacy rights: privacy@novastorm.ai
• Legal notices and complaints: legal@novastorm.ai
• Abuse, rights, and illegal-content notices: abuse@novastorm.ai